As of Thursday, August 22, 2013
© Copyright 2013
This week the Citizen newspapers are transitioning to a new delivery system. Four years ago, the delivery of our newspaper was outsourced and the Circulation staff here lost direct control over the quality of service. This week’s change once again gives us direct oversight of delivery and how our customers’ needs are being met. New carriers have been hired and they are fast learning their routes and subscriber expectations.
As in any change of this magnitude, there have been a few bumps in the road. Some deliveries have been missed or have been late. We are adding resources and working diligently to make certain these errors are few and short-lived.
Thank you for your patience as we work through this change.
— Thom Bell
Director of Circulation