COVINGTON -- City utility customers now have the option of paying their bills online.
Covington launched a new Web site with an online payment feature last week at https://ecareweb.cityofcovington.org. A link is also available at the city's home page at www.cityofcovington.org.
Once customers register to use the site, they have access to their billing, meter reading, usage and transaction histories, along with service information dating back to 2000.
They will also be able to make payments online. Previously, customers had to either pay in person at City Hall, over the phone or by mail.
"It has been Mayor Kim Carter's and the City Council's intent for some time now to make doing business with the city of Covington as convenient as possible. The best way to do that is to offer online options to our citizens," said Bobby Johnson, information system manager for the city. "The Infinity Link bill pay Web site is another step in that direction. The city of Covington intends on offering as many online options as possible to our citizens and customers in the future."
The Web site has been available for city employees for about two months, and their feedback has been positive, he said.
Now, the city's approximately 15,000 utility customers have the opportunity to test it for themselves. The only utility that cannot be paid online is the stormwater fee, Johnson said. In the future, the city may add a feature allowing payment of permits and other fees from the Planning and Zoning Department, he said.
Customers can also choose whether to continue to receive an online bill or electronic bill in the future.