Perhaps you have noticed. Times have changed and not always for the better. We read about a shortage of jobs, out sourcing, layoffs and, yet, sometimes it is hard to find good workers. Even after contracting to have work done, service people do not show up as scheduled.
Some examples possibly as familiar to you as to me follow: storms damage your property and you call a tree company. They come out, give you an estimate and you agree for him to do the job. Time passes and he doesn't come when he is scheduled. Calls to him for an explanation go unanswered. Expecting he will show up some day, you wait!
Debris on your lawn needs cleaning up and you ask a friend for help. He promises to come, doesn't show up and you get no return call back from him.
A need for satellite service brings a promise from an advertised repairman to come and do the work. The appointment is broken and telephone calls to him go unanswered and never returned.
A young entrepreneur places an ad in the Farmers and Consumers Bulletin offering clean pine straw delivered and installed at a reasonable price. You call him, place an order and set a delivery time and date. The fellow is a no-show and fails to call with an explanation for non-delivery.
Anxious people take medical tests and await results. Trying to reach a doctor's office or get a return call can be a nightmare. Push buttons, voice messages, music playing while you are on hold and just plain inconsideration often results.
What in the world is going on in the business world? Are public relations not important anymore? Do companies want business or don't they? Can they keep the business once they get it? Customer service is almost nonexistent these days!
Old timers were taught at home to be considerate and courteous of others. Grandfathers often reminded us, "your word is your bond." He said we were not to tell someone we would do something unless we meant to keep our promise.
Who knows why people don't honor agreements. Maybe they over extend themselves, get busy and overwhelmed. Perhaps they get better offers, do not keep good business records, or they are not good managers. They may forget or maybe they don't care about relationships with potential and regular customers. Surely they must know failure to keep appointments and offering no explanation is rude and discourteous.
Somewhere along in life individuals learn about ethics and personal relations. They should know loyalty means faithfulness not only to family and friends, but to principles as well. Self-respect includes refusal to accept obligations one is unwilling to meet.
Those offering services to the public should be concerned with honor and the inviolability of their promises and the incorruptibility of their principles. Treating customers with courtesy, respect and decency are key components of any successful business wishing a good community reputation and longevity.
Jack Simpson is a former educator, veteran, author, and a law enforcement officer. His column appears each Friday.